NovaCurl — Shipping Policy

Last Updated: October 27, 2026

1. Shipping Destinations

NovaCurl currently ships to eligible addresses in the United States and Canada.

We do not currently offer shipping outside these countries.

Shipping availability is confirmed during checkout based on the customer's delivery address.

2. Shipping Rates

All shipping rates and prices are displayed in United States dollars (USD) unless otherwise indicated.

Our current shipping rates for Canada and the United States are:

• Standard Shipping: $12 USD

• Free Standard Shipping: On qualifying orders of $75 USD or more

Shipping eligibility and the final delivery charge are calculated and displayed during checkout.

3. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing times may vary based on order volume, product availability, weekends, holidays, and operational circumstances.

Once an order has been dispatched, available tracking information will be provided by email or through the order-status page.

4. Delivery Times

Delivery times depend on the destination, shipping carrier, and operational circumstances.

Any delivery estimate displayed at checkout is an estimate rather than a guaranteed arrival date.

Deliveries may be delayed by severe weather, carrier disruptions, customs processing, public holidays, or other circumstances outside our reasonable control.

If you experience a significant delivery delay, please contact us for assistance.

Nothing in this policy limits any applicable legal rights relating to late or undelivered purchases.

5. Optional Worry-Free Charge — $8 USD

NovaCurl offers an optional Worry-Free Charge for $8 USD per order.

Customers who purchase this service receive priority order preparation. We prioritize preparing their order for dispatch ahead of orders using standard processing where operationally possible.

This service does not change the selected shipping method, guarantee faster delivery, or guarantee a particular dispatch or arrival date.

The charge is entirely optional and is applied only when selected by the customer.

6. Order Tracking

When tracking information is available, it will be provided after shipment.

Please note that tracking updates may take time to appear after the shipping carrier receives the package.

7. Incorrect Shipping Information

Customers are responsible for entering complete and accurate delivery information during checkout.

If you notice an error in your address, contact us as soon as possible.

We will attempt to accommodate corrections before dispatch, but changes cannot always be guaranteed.

Any additional charges arising from an incorrect address will be handled in accordance with applicable law.

8. Lost, Missing, or Damaged Packages

If your order is missing, arrives damaged, or tracking indicates delivery but you have not received the package, please contact NovaCurl through our website's contact page.

Include your order number and a description of the issue, along with photographs where appropriate.

We will review the circumstances, contact the delivery provider where necessary, and provide a resolution consistent with applicable consumer protection laws.

Our final-sale policy does not remove customers' statutory rights concerning missing, defective, or damaged goods.

9. Customs, Duties, and Import Taxes

Cross-border orders may be subject to customs processing, duties, import taxes, or other applicable charges.

Where such charges are not collected at checkout, customers may be responsible for paying them directly to the relevant carrier or authority, subject to applicable law and the information disclosed during purchase.

10. Returns and Refunds

All NovaCurl purchases are final sale.

We do not accept returns or refunds for change of mind or accidental purchases.

For damaged, defective, incorrect, or undelivered orders, applicable consumer protection rights remain in effect.

Please refer to our Return & Refund Policy for additional information.

11. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact us through our website.

Store: NovaCurl

Website: https://novacurlbeauty.myshopify.com

Thank you for shopping with NovaCurl!