NovaCurl — Terms of Service

Last Updated: October 27, 2026

1. Overview

Welcome to NovaCurl! These Terms of Service govern your use of our website and purchases made through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to NovaCurl.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies, including our Return & Refund Policy, Shipping Policy, and Privacy Policy.

Our online store is powered by Shopify.

2. Products and Availability

NovaCurl offers portable hair styling products and related services.

We strive to provide accurate descriptions, images, prices, and product information. However, colours and appearances may vary slightly due to lighting, screen settings, and manufacturing variations.

We reserve the right to modify or discontinue products and update their prices or availability without prior notice, subject to applicable law.

3. Pricing and Payments

All product prices are displayed in United States dollars (USD) unless otherwise stated.

Applicable shipping fees, taxes, and optional services are calculated and displayed at checkout.

Payment must be successfully authorized before an order can be processed.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment issues, or material pricing errors. If an order is cancelled after payment has been collected, the corresponding payment will be refunded.

4. Final Sale Policy

All NovaCurl purchases are final sale.

We do not accept returns, exchanges, or refunds for change of mind, accidental purchases, or incorrect product selection.

Please carefully review your cart, selected bundle, and delivery information before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us through our website's contact page so we can review the issue and provide any remedies required by applicable consumer protection laws.

Our final-sale policy does not override statutory consumer rights.

5. Shipping and Delivery

NovaCurl currently offers shipping to eligible addresses in Canada and the United States.

Shipping options and rates are shown at checkout. Our standard published shipping rates are:

• Standard shipping: $12 USD

• Free standard shipping on qualifying orders of $75 USD or more

Delivery timelines are estimates and may vary because of carrier delays, holidays, customs procedures, or other circumstances beyond our reasonable control.

Customers must provide accurate shipping information. Any statutory rights regarding delayed, missing, or undelivered orders remain unaffected.

6. Optional Worry-Free Charge

NovaCurl offers an optional Worry-Free Charge for $8 USD per order.

This service provides priority order preparation, meaning we make an additional effort to prepare selected orders for dispatch ahead of standard-processing orders.

The Worry-Free Charge does not upgrade the carrier shipping service or guarantee earlier delivery, a particular dispatch date, or a specific arrival date.

The service is entirely optional and is charged only when actively selected by the customer.

Nothing in this section limits rights or remedies required by applicable law.

7. Order Processing and Cancellations

Once an order has begun processing or has shipped, we generally cannot accept cancellation requests.

If you need to request an order change or cancellation, please contact us as soon as possible. Requests are not guaranteed and remain subject to applicable consumer rights.

We may contact customers to verify order information when reasonably necessary.

8. Product Safety and Use

NovaCurl styling products should be used only as intended and in accordance with their instructions and safety warnings.

Customers should exercise caution when using heated styling tools and follow the provided recommendations for safe use, charging, storage, and maintenance.

Do not use visibly damaged products or charging equipment.

Nothing in these Terms limits liability for defective products or personal injuries where such a limitation is prohibited by law.

9. Website Use

You agree not to use our website for fraudulent, illegal, abusive, or unauthorized purposes.

You must not attempt to interfere with website functionality, compromise security, introduce malicious software, or misuse customer information.

We reserve the right to restrict access when reasonably necessary to protect our business, customers, and website.

10. Intellectual Property

Our brand materials, original website content, graphics, product descriptions, photographs, and designs are owned by NovaCurl or used with permission.

Unauthorized copying, redistribution, or commercial use of protected materials is prohibited except as permitted by law.

11. Third-Party Services

Our store operates using Shopify and may use third-party payment processors, logistics providers, and other service providers.

Use of certain third-party services may be subject to their respective terms and policies.

12. Privacy and Personal Information

We collect and use customer information to process orders, provide customer service, fulfill purchases, and operate our website.

Details of our information-handling practices can be found in our Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, NovaCurl is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded, including applicable consumer protection rights.

14. Changes to These Terms

We may update these Terms of Service when necessary.

Updates will be posted on our website with a revised effective date. Changes will apply prospectively except where otherwise permitted by law.

15. Governing Law

These Terms are governed by the applicable laws of Ontario and Canada, subject to mandatory consumer protection laws that may apply in a customer's jurisdiction.

16. Contact Information

For questions about products, purchases, these Terms, or customer support, please contact us using the contact information published on our website.

Store: NovaCurl

Website: https://novacurlbeauty.myshopify.com

Thank you for shopping with NovaCurl!